Support

How can we help?

Support for riders, hosts, bookings, and valet enquiries.

Choose the quickest way to reach the Igloo Parking team. Include your booking reference or registered mobile number when relevant so we can help faster.

Booking support

For an active or completed booking, share the booking reference, parking location, and a short description of the issue.

Host and valet support

Hosts can contact us about listings, availability, OTP confirmation, or payouts. Businesses can use the website’s valet enquiry form to request a setup discussion.

Response time

We aim to respond within 24 hours. WhatsApp is usually the fastest option for time-sensitive booking questions.